Reporting to the KX Operations Manager, the KX Operations Associate will work closely with the KX Operations Teams and HR Business Partners on various HR projects and initiatives. The KX Operations Associate is the first point of contact for most KX (HR) related questions. You will provide outstanding Kraken-level customer service to your fellow Krakenites by ensuring all questions and requests are being answered timely and accurately and by keeping the KX Knowledge base up-to-date with the latest polices and procedures.
We are looking for EMEA, APAC and US-West timezones.
Responsibilites
- T0 - T1 Service Desk support, answering frequently asked questions from Krakenites regarding policies and procedures; triage more complex questions to appropriate KX leads and function.
- Review all open service desk tickets to ensure they are properly tagged/labeled and meeting SLAs.
- Review and initiate hire process in Workday for all incoming hires.
- Review and update internal and external process documentation using the agreed upon formatting guidelines.
- Identify and execute on continuous improvement of KX programs and processes to enhance the overall Krakenite experience.
- Keep up-to-date with the latest HR trends and best practices.
- Support ad hoc projects
Requirements
- At least 1 year administrative experience in Human Resources, Onboarding or Recruiting.
- High level of integrity and confidentiality.
- Positive, professional business presence.
- Extremely organized with exceptional attention to detail and accuracy
- Proactive problem solver and disciplined self-starter that thrives in an ambiguous environment with ever-changing priorities
- Flexible to take on variety of tasks, adaptable and can anticipate opportunities for additional contributions
Nice to have
- Demonstrated knowledge of US or international employment-related laws and regulations
- Employment contract management experience
- Experience in employee relations
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