We work with some of the world's most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.

Our client roster includes HotelTonight, Warner Music/Level, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.

Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!

Salary: $75,000 - $85,000

Responsibilities

• Administer company benefits and compensation strategies
• Gather data and provide recommendations on changes to benefit programs and policies
• Manage benefits brokers relationships
• Compile, maintain, and distribute HR metrics and provide complex reporting functions
• Help create equitable pay structures including, but not limited to salaries, bonuses, etc
• Create and maintain job descriptions
• Conduct wage and salary surveys gathering current market values
• Enroll employees in eligible benefit packages and process qualifying life events
• Facilitate leave of absence requests such as but not limited to: FMLA, personal, and medical while complying with state and government laws
• Serve as the point person to resolve any benefit or compensation related inquiries

Qualifications

• A minimum of 5 years of HR experience
• Bachelor's degree or commensurate experience
• Must have compensation and benefits experience
• Experience in employee relations, total rewards, immigration, and compliance is a plus
• Strong attention to detail
• Excellent organizational and analytical skills
• Exceptional written and verbal communication skills
• Previous experience with ADP is highly preferred