Customer.io

People Partner

Customer.io
Remote

Hi, I'm Heather, Head of People Operations at Customer.io. I'm looking for our first two People Partners to join our growing team!

As a People Partner, you will work collaboratively with managers, leadership, and the People Operations Team to support people programs and strategies that drive engagement and performance across your assigned teams. You'll serve as a trusted advisor to both managers and individual team members, providing coaching and support on all aspects of career development + performance management, engagement + retention, DEI, and long term planning, with the goal of retaining our high-performing team through continuous investment in their long-term development.

In this role, you will align our people programs with your assigned teams, with an eye towards impact, scalability, and sustainability as we grow and add new team members globally. Collaborating with the People Operations Team, you will help build upon our strong culture and empower everyone at Customer.io to do their best work.

Some things you'll do:

Ideally, you

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 2,900 internet businesses use Customer.io to manage, send, and track performance of email, SMS, and push notifications. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $77,000 - $100,000 USD depending on experience and subject to market rate.

Benefits at Customer.io include:

All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below by 5pm PST August 20th and tell us why you're interested in the position! In your cover letter, be sure to tell us the title of the last book you read. There is no advantage to applying early so put your best foot forward. We plan to respond to all applicants by August 24th with a status update about your application.

Here's what you can expect from our hiring process:

  1. 30-minute video call with Symone, Recruiting Manager
  2. 45-minute video call with Cherylyn, Sr. People Operations Manager
  3. Take-home assignment (brief scenario write-up) to help us understand your thought process and evaluate your communication skills
  4. 45-minute video call with Heather, Head of People Operations
  5. 30-minute video call with two potential teammates (people managers with whom you'd partner)


Apply here